An AI agent that builds your reputation while you do the work
Reviews decide who gets the click before you ever get the call. This agent asks at the right moment, makes leaving a review effortless, routes unhappy customers to you privately first, and drafts on-brand responses to everything that lands. Five stars or one.
Runs in your cloud platform or in ours. Voice agents run on Refract, our own platform.
The job your AI Review & Reputation Agent shows up for.
Asks at the right moment
Triggered by real events in your system: job done, order delivered, problem solved.
Unhappy customers reach you first
A bad experience gets a fast human follow-up, privately, before it becomes a public review.
Drafts every response
On-brand replies to new reviews, ready for your approval or posted on rules you set.
Watches the platforms that matter
Google first for most local businesses, plus the industry sites your customers check.
Spots the patterns
What customers praise and what they flag, reported monthly so you can act on it.
Plays by platform rules
Review platforms have policies. The workflow is designed inside them, not around them.
How the AI Review & Reputation Agent runs, end to end.
Every agent we build starts as a blueprint like this one: the exact path a conversation takes through your business, agreed with you before we build it.
Job completes
Your CRM or job system signals the moment worth asking about.
Agent asks
A personal request with a link that makes the review effortless.
Unhappy routes to you
Problems get a private human follow-up before anything public.
Responses drafted
Every new review gets an on-brand reply, on your approval rules.
Trends reported
A monthly read on what your customers keep saying.
Works with what you already run.
No rip and replace. The agent connects to the systems your business already lives in, and every conversation it has is logged where you can see it.
- Your CRM or job system
- Google Business Profile
- The review platforms your market uses
- SMS and email
Built for production
Approval-first, transcript-everything, by the team that runs AI in production.
Every draft and decision this agent makes is logged and reviewable, and nothing ships to your customers without the approval rules you set. It is built by the same team that runs AI orchestration, RAG systems, and AI sales agents in production for real businesses every day.
See the AI we run in productionStrategy to execution, in four phases.
Anyone can demo a voice agent in five minutes. Getting one you can trust with your customers is engineering, and it runs through the same four phases as every LOJI build.
Estimate
We scope your AI Review & Reputation Agent against your real call flows, systems, and volume, and map exactly what it will take before you commit to anything.
Validate
You hear the agent and approve its script, voice, knowledge base, and escalation rules before it ever talks to a customer.
Build
We build the agent, wire it into your calendar, CRM, and phone, and test real conversations with you until it earns the job.
Support
We stay on after launch. Transcripts get reviewed, answers get tuned, and the agent stays current as your business changes.
What owners ask before hiring this agent.
Is filtering out unhappy reviewers allowed?
Platforms have rules about gating, and we design inside them. What is both allowed and right: giving an unhappy customer a fast, private human follow-up. Most bad reviews are really unfinished conversations.
Does it post responses without me?
Your call. Most owners approve drafts for negative reviews and let routine thank-yous post automatically. You can change the rules any time.
Which platforms does it cover?
The ones your customers actually check. For most local businesses that starts and mostly ends with Google, plus one or two industry-specific sites we identify with you.
Where does it run?
In your cloud platform or in ours. It connects to your CRM or job system and your review platforms with scoped access, and everything it drafts is logged where you can see it.
Ready to put a AI Review & Reputation Agent to work?
Tell us how your business handles this today and we will map the agent, the workflow blueprint, and what it takes to run it in production.