An AI receptionist that never lets a call ring out
Every missed call is a customer dialing the next business on the list. Your AI receptionist answers instantly, day and night, sounds like your company, and knows exactly when to hand a caller to a human.
Runs in your cloud platform or in ours. Voice agents run on Refract, our own platform.
The job your AI Receptionist shows up for.
Answers 24/7
Two rings, every time. Nights, weekends, lunch rush, and the Tuesday your front desk called in sick.
Routes callers
Figures out what the caller needs and sends them to the right person, department, or next step.
Books appointments
Reads your live calendar and books real openings straight into it while the caller is still on the line.
Answers your FAQs
Hours, pricing, directions, policies. It answers from your playbook, not from the open internet.
Takes structured messages
No more sticky notes. You get a clean summary and transcript of every call in your inbox or CRM.
Escalates like a pro
Warm transfer to a human during hours, instant text to you after hours. You define the rules.
How the AI Receptionist runs, end to end.
Every agent we build starts as a blueprint like this one: the exact path a conversation takes through your business, agreed with you before we build it.
Caller dials in
The agent picks up in seconds and greets callers in your brand voice.
Intent identified
It figures out why they called: question, booking, message, or emergency.
Answer or route
Common questions get answered from your knowledge base. Everything else gets routed.
Book or capture
Appointments land on your calendar. Messages get captured with every detail you need.
You get the summary
A transcript and a clean summary hit your inbox, CRM, or Slack the moment the call ends.
Works with what you already run.
No rip and replace. The agent connects to the systems your business already lives in, and every conversation it has is logged where you can see it.
- Your existing phone number
- Your booking calendar
- Your CRM
- SMS follow-up
- Slack notifications
The platform underneath
Runs on Refract, the voice platform we built and operate.
We did not bolt a chatbot onto your phone line. Refract runs script-controlled conversations with real tool calls into calendars and CRMs, warm human handoff with context preserved, and a full transcript of every call. It is built by the same team that ships the AI sales agent and live call coaching inside Luminary Life's insurance CRM and runs realtime voice in production at Tavern Scribe.
Talk to a live Refract agent at refract.hostStrategy to execution, in four phases.
Anyone can demo a voice agent in five minutes. Getting one you can trust with your customers is engineering, and it runs through the same four phases as every LOJI build.
Estimate
We scope your AI Receptionist against your real call flows, systems, and volume, and map exactly what it will take before you commit to anything.
Validate
You hear the agent and approve its script, voice, knowledge base, and escalation rules before it ever talks to a customer.
Build
We build the agent, wire it into your calendar, CRM, and phone, and test real conversations with you until it earns the job.
Support
We stay on after launch. Transcripts get reviewed, answers get tuned, and the agent stays current as your business changes.
What owners ask before hiring this agent.
Will callers know they are talking to AI?
We introduce it honestly and tune the voice until it represents your brand well. In our experience callers care that they got a real answer in two rings, not who answered. Anyone who wants a human gets one, by rule.
What happens when it gets stumped?
It hands off. Warm transfer to a human during business hours, a structured message plus an instant text to you after hours. We define the escalation rules with you before launch, and the agent stays inside them.
How long until it is live?
Most receptionist builds go live in weeks, not quarters. That includes training it on your business, wiring your calendar and phone number, and testing real call flows with you before it takes a live call.
Where does the agent actually run?
In your cloud platform or in ours, whichever fits your setup. The voice side runs on Refract, the platform we built and operate, and your phone number stays yours either way.
Ready to put a AI Receptionist to work?
Tell us how your business handles this today and we will map the agent, the workflow blueprint, and what it takes to run it in production.